OnosPod Refund & Return Policy
At OnosPod, we are committed to delivering high-quality, print-on-demand products with professional craftsmanship and reliable fulfillment. Your satisfaction is our priority, and we strive to resolve issues swiftly and fairly.
This policy outlines the situations under which refunds or replacements are applicable, including conditions, timelines, and scenarios where OnosPod may decline responsibility.
Replacement & Refund Eligibility
We will provide a free replacement or issue a full refund if your product meets any of the following qualifying conditions:
Wrong Product or Garment
Wrong garment brand received
Wrong product type (e.g., received a hoodie instead of a T-shirt)
Incorrect size or address sent due to our fulfillment error
In these cases, customers may keep the item at their discretion
✅ Solution: Replace or full refund
Printing Quality Issues
Blurry print with unclear edges or distorted design
Design placement errors (e.g., printed too high/low, off-center, crooked, upside down)
Peeling print or ink detaching from garment
Scaling issues (printed too large or too small vs. artwork)
✅ Solution: Replace or full refund
Sizing Inconsistency
Product dimensions differ by more than 3cm from the published OnosPod size chart
✅ Solution: Replace or full refund
Color Mismatch
Coloring issue due to provider’s technical error
✅ Solution: Replace or full refund
Product Quality Defects
Embroidery errors (e.g., wrong thread color, crooked/missing parts, loose threads)
Stains or smears not present in the artwork
Unknown marks or ink spots that affect the design
✅ Solution: Replace or full refund
Out-of-Stock Situations
If an order is placed for a product that is out of stock and OnosPod did not notify the customer, the customer is entitled to cancel.
✅ Solution: Full refund
Non-Refundable Situations
Certain conditions fall outside our refund/replacement scope due to the nature of custom POD products:
| Situation | Resolution |
|---|---|
| Incorrect information provided by customer (e.g. size, address, artwork) | ❌ No refund/replacement |
| Product damaged or deformed due to customer use or misuse | ❌ No refund/replacement |
| Parcel undeliverable due to wrong/incomplete recipient info | ❌ No refund/replacement |
| Delay or damage caused by natural disasters, political unrest, war, or force majeure | ❌ No refund/replacement |
Order Cancellation Policy
Due to the customized nature of our products:
Orders canceled before production = ✅ Full refund
Orders canceled after production begins = ✅ Shipping fee refund only
Claim Submission Guidelines
To submit a claim for a replacement or refund, please prepare the following:
Clear photos or videos of the issue
Picture of the shipping label
Detailed explanation of the problem
Fulfillment and Delivery Expectations
US orders are typically delivered within 4–8 business days
If delayed beyond the guaranteed window, OnosPod will offer a replacement
Important Notes
Slight differences in color tone or print alignment may occur due to digital printing limitations and garment production variability. These are not considered defects.
Always refer to our design guidelines before uploading your artwork to avoid file-based printing issues.